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Adding Users

1

Navigate to user management

Go to Settings → Users & Groups from the left sidebar.
2

Click Add User

Click + Add User. Enter the user’s email address (must match their Microsoft 365 / Entra ID identity).
3

Assign a role

Select an organization-level or workspace-level role. For workspace-level roles, you’ll also need to select which workspace(s) the user can access.
4

Send invitation

Click Add. The user will receive an invitation and can sign in at portal.contraforce.com.

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Creating Groups

Groups are the recommended way to manage access at scale, especially for MSPs/MSSPs managing multiple customer workspaces.
1

Go to Groups

Navigate to Settings → Users & Groups → Groups tab.
2

Create a group

Click + Create Group. Name it something descriptive (e.g., “SOC Tier 1 Analysts”, “Customer Admins”).
3

Add members

Add users to the group. All members inherit the group’s workspace role assignments.
4

Assign to workspaces

Assign the group to one or more workspaces with the appropriate role. Every member of the group gets access to those workspaces with that role.
Pro tip: Set up groups before onboarding customers. When you onboard a new customer workspace, just assign the existing group — no need to add individual users each time.

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Managing Customer Users

When adding customer users (your client’s employees who want visibility into their security posture):
  • Add them at the workspace level only — never organization level
  • Typically assign Incident Analyst (view-only) or Incident Responder roles
  • Create a dedicated group for each customer’s users for easy management
For full documentation, see User & Group Management.