Common Issues
Onboarding Issues
Consent pop-up failures, permission errors, Azure deployment problems.
Incident Sync Issues
No incidents appearing, delayed sync, missing data.
Gamebook Failures
Actions failing, service principals not authorized, entity-specific errors.
Permission Errors
Users can’t see workspaces, can’t run actions, role-related issues.
Agent Center Issues
Deployment failures, SDAs not processing, Logic App disabled.
Notification Issues
Not receiving emails, spam filters, wrong module.
Quick Diagnostic Reference
| Symptom | Likely Cause | Quick Fix |
|---|---|---|
| Consent pop-up doesn’t appear | Pop-up blocker | Disable pop-up blocker for portal.contraforce.com |
| Consent fails | Not Global Admin | Use Global Admin credentials |
| Azure deployment fails | Insufficient permissions | Verify Subscription Owner access |
| No incidents appearing | No incidents in source | Check Defender/Sentinel; allow 15–30 min |
| Module shows “Not Configured” | Consent incomplete | Re-run consent from workspace settings |
| User can’t see workspace | No role assigned | Add user/group to workspace |
| Gamebook actions missing | Service principal not authorized | Complete Gamebook authorization |
| SDA not processing | Mode not set | Set Mode to “On Queue” in Agent Center |
| No notifications | Spam filter or wrong module | Add sender to allowlist; verify XDR + SIEM |
Still Need Help?
If your issue isn’t covered here, contact support@contraforce.com with:- Your workspace name
- Error message or screenshot
- Timestamp of when the issue occurred
- Steps to reproduce the problem