Agent Center Deployment Failed
Cause: Insufficient Azure permissions or resource quota limits. Fix:- Verify Subscription Owner access in the target Azure subscription
- Check for Azure Policy restrictions blocking AI Foundry resource creation
- Verify subscription quota for the required resource types
- Retry deployment from Agent Center → Deploy
SDA Not Processing Incidents
Cause: Most commonly, the agent’s Mode is not set to “On Queue.” Fix:- Go to Agent Center and select the agent
- Verify Mode is set to On Queue
- Verify the agent is assigned to the correct workspaces
- Check severity thresholds match the severity of incoming incidents
- Review Agent Execution History for error messages
Logic App Disabled
Cause: A deployment issue or Azure platform event may have disabled the Logic App. Fix:- Go to the Azure Portal
- Navigate to the ContraForce resource group
- Find the disabled Logic App
- Click Enable to reactivate it
- Verify it’s running by checking the run history
Agent Making Incorrect Decisions
Fix:- Review Agent Execution History
- If the agent is in Automatic or Autonomous mode, consider stepping back to Manual mode
- Review the agent’s configuration and severity thresholds
- Contact support@contraforce.com with specific examples of incorrect decisions