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Prerequisites

Agent Center deployed
Organizational Admin + Workspace Owner roles

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Configuration Steps

1

Open Agent Center

Navigate to Agent Center from the main navigation.
2

Create or select an SDA

Click + Create Agent or select an existing agent to configure.
3

Assign workspaces

Select which customer workspaces this SDA should monitor and respond to.
4

Set the operating mode

Choose the adoption phase: Manual, Automatic, or Full Autonomous.
5

Configure severity thresholds

For Automatic and Autonomous modes, set which severity levels the agent should act on (High, Medium, Low, Informational).
6

Set the queue mode

Set Mode to On Queue so the SDA begins processing incidents.
If Mode is not set to “On Queue”, the SDA will not process any incidents.
7

Save and verify

Save configuration. Check the Agent Execution History to verify the agent is processing incidents.
For the full guide, see Configuring SDAs.